Choosing the visit type

Turnover vs onboarding cleaning: which visit fits?

A furnished rental has three cleaning moments: the gap between occupants, the start of a new listing or management, and a longer stay. Each needs a different plan. This guide helps you tell which one you are asking for.

Three moments, three kinds of visit

A furnished rental is cleaned at different points in its life, and the right visit depends on which point you are at. Is the property empty between two occupants? Is it new to you or to your listing? Or is someone living there for a longer stay? Picking the right type up front means the request describes the real job. It also avoids applying an empty-unit checklist to an occupied home. Bravo Maids LLC provides the cleaning, and scope and availability are confirmed once your request is assessed.

Between occupants: turnover cleaning

A turnover is the visit between occupants of a furnished property. The unit is empty, a departure time and an arrival time bound the work, and the property is usually in a known condition from the last stay.

It can include attention to the kitchen, bathrooms, accessible surfaces and floors, along with an agreed bed and towel reset using host-stocked items. The turnover cleaning page covers the access window and a host handover worksheet.

Before the first guest: onboarding cleaning

Onboarding cleaning is for a property whose starting condition is not known. That may be a first listing, a home furnished a while ago or a unit arriving under new management. Furnishing a home and cleaning it are different jobs, and one can leave work for the other.

The visit is planned around the property's setup, including deliveries, assembly and repairs that may still be scheduled. See rental onboarding cleaning for how to prepare.

During a longer stay: occupied stay cleaning

Occupied stay cleaning happens while someone is living in the rental. The visit is shaped by the occupant's permission, their belongings and the rooms available. Personal items are not treated as things to sort or move.

The person who requests the visit may not be the occupant, so the request should say who authorizes the cleaning and who arranges access. See occupied stay cleaning for the details.

Examples of how to choose

These are illustrative examples, not records of past jobs.

Example one: a guest checks out in the morning and the next guest arrives that evening. The unit is empty and the window is bounded, so this is a turnover.

Example two: a host has furnished a unit and will list it next week, and nobody has cleaned since the delivery crews left. The starting condition is unknown, so this is onboarding.

Example three: a traveler is staying for several weeks and the host wants a reset while they are there. The home is in use, so this is an occupied stay and needs the occupant's permission and boundaries.

When more than one fits

Some properties sit between types. A new manager may take over a unit between guests, which is both onboarding and a turnover. Describe the situation in plain words and the request will be assessed against it.

To see what shapes the scope of a turnover, read the turnover cleaning cost factors guide. When you are ready, send the details through the request form.

Questions people ask

What is the difference between turnover and onboarding cleaning?

Turnover cleaning resets a known property between occupants. Onboarding cleaning gives a new or unknown starting condition its own assessment.

Can an occupied rental be cleaned?

Yes, with the occupant's permission and clear boundaries. The visit is planned around their belongings and available rooms.

Do I have to pick the visit type myself?

No. Describe your situation and the request will be assessed. Choosing the closest type just makes the description clearer.

Does onboarding cleaning set up a regular schedule?

No. A first clean does not create an automatic schedule. Future visits still need an agreed scope and workable access.

Tell us which moment you are at

Describe the property and the situation. Scope and availability are confirmed once the request is assessed.

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